Following on from the theme of the last edition, it seems it should go without saying that we should deliver on our promises to your customers.

How many times have you bought the "latest gadget" and found it didn't do what it was supposed to, or it broke two weeks after you bought it?

How many times have you called a business and been lost in "voice mail hell"? How many times, when a "real person" answered the line, were you treated discourteously, put "on hold" forever, or discovered this person can't or won't help you?

HR

We have now installed the new access and timekeeping system on both the reception door and the computer server room. We have provided each Manager with greater discretion for each employees working hours, but these once set are the hours that will be measured for attendance, any lapses will be recorded and disciplinary action will be taken where deemed necessary. We hope the new system will ensure a better team cooperation, if you have any concerns or suggestions please email or come and see us.

Although the month was a bit slow, we managed to stay active and cover a lot of projects. Did some great work on the custom publishing works as usual, such as Britcham Magazine, Pulse Magazine, and Health Times.

This month’s Marcomm update is all about payroll as we finalized our partnership agreement with HSBC which we hope will bring us business in the near future. This agreement means that HSBC will refer our payroll service to their clients and vice versa. It’s a privilege for us to be considered as a strategic partner of one of the largest banks in the world.

SupportCentre Ticket Reports & Statistics

There are several ticket-related reports available within the Precision SupportCentre staff control panel. You can use these reports to answer various questions about staff performance, workload, and client demand--as well as billable hours amassed by staff, clients, and even entire client groups. Some (though not all) of these reports can be exported to Excel.